Your personal data is our most important asset. How we collect, use, and protect your information is all set out transparently here.
Welcome to Bonus Bets. Thank you for reading our privacy policy — it shows you care about how your data is handled, and that matters a great deal to us.
Bonus Bets is a trusted online gaming platform for users in Bangladesh. We believe that fully protecting user data is essential to creating a healthy and responsible gaming environment. This privacy policy clearly sets out what information we collect, why we collect it, and how it is used.
This document has been prepared in accordance with international data protection standards and GDPR principles. If you have any questions about our privacy policy, please get in touch with us directly.
By using the Bonus Bets platform, you are considered to have accepted this privacy policy. Please read it carefully before signing up.
Bonus Bets only collects information that is genuinely necessary to provide our services. The different types of data we collect are described below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Related | Name, date of birth, national ID | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account verification and notifications |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Game history, session duration, favourite games | Service Improvement & Personalisation |
| Location data | Country, city (approximate) | Compliance with local regulations |
Bonus Bets collects information through several methods. Each approach is fully transparent and based on user consent:
Information you provide when creating an account — such as your name, mobile number, and date of birth — is collected directly.
A copy of your national ID, passport, or driving licence may be requested when you exceed withdrawal limits or during account verification.
Your browsing behaviour, game preferences, and session data are collected automatically through cookies and session tracking.
Payment-related data is automatically logged with every deposit and withdrawal, which is essential for financial security.
When you reach out via live chat or email, a record of that conversation is kept to help us improve our service quality.
Bonus Bets uses your information solely for the following purposes. Your data is never used for any unauthorized purpose:
No marketing messages will be sent without your consent. You can turn off marketing notifications at any time from your account settings.
Bonus Bets uses cookies on its website. Cookies are small files stored in your browser that help enhance your browsing experience.
Essential for login sessions, security tokens, and core functionality. These cannot be disabled.
Used to analyze site usage and improve our services. You can disable this at any time.
Used to remember your language, theme, and other preferences. Optional.
Used to show relevant offers and promotions. Will not be used if you do not give your consent.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
As a Bonus Bets user, you have the following rights over your own data:
To exercise any of your rights, please contact our support team. We will respond to your request within 30 business days.
Bonus Bets employs industry-leading technology to keep your data secure. Our security infrastructure is protected across multiple layers:
Never share your account password or login details with anyone. If you notice any suspicious activity, contact our support team immediately.
Bonus Bets does not retain any data longer than necessary. Retention periods for different types of information are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal requirements |
| Transaction Records | 7 Years | Financial regulatory obligations |
| KYC documents | 5 Years | AML policy compliance |
| Gaming History | 3 Years | Dispute Resolution |
| Support Chat | 2 Years | Service Quality Improvement |
| Marketing Data | Until consent is withdrawn | User Preferences |
If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team directly. We are always here to help.
Live Online Chat Support
Available 7 days a week, 24 hours a day.
For any privacy-related complaints, please send us the details by email. We will begin an investigation within 7 business days and provide a final resolution within 30 business days.
We never collect data under hidden terms. At every step, you are informed about what information is being collected and why.
Your data is protected around the clock using bank-level encryption technology.
You have full rights to view, correct, or delete your personal data at any time directly from your account.
We adhere to international data protection standards, ensuring your information is secured to the highest level.
Your personal data is never sold or rented to third parties — that is our core commitment.
Our dedicated team is available 7 days a week to assist with any privacy-related questions or concerns.
Your data is fully protected. Open a free account now.
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